Work Experience

• Assistant Manager / Aug 2025 – present

  Resolved two cybersecurity issues on customer-facing websites. Designed infrastructure and application architecture of their major integrated system Developed AI agent POC for aftersales products Orchestrating internal grounded AI copilot for marketing research and analytics

• Contract System Analyst / Feb 2024 – Feb 2025

  Developed automated test framework to reduce number of application issues on production. In charge of department-wide digital transformation projects. Coordinated with technical teams and vendors to enhance system reliability across correctional institutions.

• System Developer / Apr 2023 – Dec 2023

  Revamped internal financial and HR applications to low-code OutSystems platform. Developed a robust data synchronization module to enhance integration with external databases. Improved operational efficiency, reducing application load times by 30% and increasing user satisfaction. Collaborated with cross-functional teams to ensure seamless implementation and user training.

• System Analyst / Dec 2021 – Apr 2023

  Developed nutrition enquiry platform to increase customer loyalty. Improved the agent platform and API services for medical insurance products, streamlining claims processing. Collaborated with business analysts to design a tailored nutrition enquiry system for policy owners. Mentored junior teammates to improve their working efficiency.

• System Analyst / Feb 2019 – Dec 2021

  Technically in charge of the project of Electronic Recordkeeping system (ERKS) for ArchSD, MD with OGCIO (nowadays DPO). Led an offshore team of 9 members to deliver and enhance a government ERKS, achieving 100% on-time project completion for 5 deployments. Authored documentation for production deployment and disaster recovery to OGCIO. Collaborated with cross-functional teams to identify system improvements, resulting in increased efficiency and user satisfaction.

• Senior Analyst Programmer / Mar 2017 – Oct 2018

  Developed a PaaS privileged access management (PAM) system with foreign development team. Addressed 2 system issues on their connection agents. Collaborated with an international product team to drive product enhancements and innovations. Provided leadership and mentorship to junior developers, fostering a culture of growth and collaboration.

• Analyst Programmer / Apr 2016 – Mar 2017

  

  Developed and designed web applications in ASP.NET (VB.NET) and MS SQL to enhance the efficiency of sales teams and supervisors. Optimized database stored procedures, resulting in improved system performance. Collaborated with cross-functional teams to ensure seamless integration of new features.

• Contract Analyst Programmer / Sep 2014 – Mar 2016

  Revamped the frontend of the next-generation Dutiable Commodities System (DCS) in ASP.NET MVC (C#), jQuery and Entity Framework, enhancing user experience. Mentored 2 team members for .NET knowledge, significantly improving overall productivity and collaboration. Collaborated closely with cross-functional teams to ensure seamless integration of new features and functionalities.

• Senior Programmer / Nov 2012 – May 2014

  Maintained and optimized API services for the OpenRice mobile application in C#, enhancing user experience. Developed new API services for OpenSnap, contributing to the app's functionality and user engagement. Collaborated closely with Business Analysts to identify bugs and implement product improvements, ensuring high-quality deliverables.

• Programmer / Sep 2010 – Oct 2012

  Developed a Web Photo System for site engineers to efficiently showcase construction site photos, enhancing project visibility. Maintained and optimized ERP procurement and HRMS modules, improving operational efficiency across departments. Collaborated with cross-functional teams to ensure seamless integration of software solutions, fostering a culture of innovation.